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RETURNS & EXCHANGE

HOW TO INITIATE A RETURN/EXCHANGE REQUEST:

Drop-in an email to support@postfold.com or you can call us at +91 92050 56175.

Business hours: Monday to Saturday, from 10 am to 6 pm

Please make sure you have the following information mentioned on the email Order number / Email ID / Please do not accept any order if the seal is broken/unsealed at the time of delivery as such orders will not be accepted, if returned

Product name / Pick-up address/ Contact number Our team will get back to you within the next 24-48 business hours.

In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.

In case of an exchange, the product received by you earlier is scheduled for a pick-up with our logistics partners. Meanwhile, the requested product is dispatched within 24 business hours from our warehouse.

Please Note: Any product(s) bought at a discount is not eligible for a return. However, we would be happy to exchange it for another product(s) or give Postfold points that you may redeem later. All Postfold points are valid for 1 year from the date of issue.

REFUNDS

Refunds will be made in the same mode as the payment received i.e. if you paid via net banking, the amount will be directly credited to the same bank account.

If you have paid through Cash on Delivery (COD), the amount would be refunded in the form of credit points to your Postfold Store Wallet. You can use these points to make new purchases with us on www.postfold.com. All Postfold points are valid for 1 year from the date of issue.

The refund will be done within 7-10 business days once we receive the returned/exchanged item.

Please Note: Any product(s) bought at a discount is not eligible for a return. However, we would be happy to exchange it for another product(s) or give Postfold points that you may redeem later.

SHIPPING POLICY

Dispatch

Our products are shipped from our warehouse within 24-48 business hours of you placing the order.

Shipping Duration

Your Postfold product(s) should reach you within 3-5 business days.

Shipping Charges

Shipping ₹ 80 under ₹ 999

Prices & Taxes

The prices you see on our site are inclusive of all taxes and the final amount payable is reflected at the checkout page before you make the payment.

For more information

Drop-in an email to returns@postfold.com or you can call us at +91 92050 56175 Business hours: Monday to Saturday, from 10:00 to 18:00 IST

Postfold wallet

Each point in your Postfold wallet is worth ₹1.

These points can only be used by registered users who have created a Postfold account with us. You can use them as a payment mode for your future purchases with us. They have a validity of 1 year from the date they were issued.

There’s no upper limit of how many points you can redeem per transaction. You may use all your points in one single purchase.

Your Postfold Wallet has two segments:

Credit points

These are the points that you will receive as a refund against any returned orders or as the balance amount for any exchanged order against ‘Cash on Delivery’ purchases made by you.

For example:

If you purchase something worth ₹2000 from us via Cash on Delivery and need to return it, you will be refunded that amount as points in your Postfold account.

In case of an exchange, you may want to swap the initial product worth ₹2000 in exchange for a product worth 1800. Since the initial mode of payment was Cash on Delivery, the difference amount of ₹200 shall be refunded as points in your Postfold account.

NOTE: All Postfold points have a validity of 1 year from the date of issue.

For more Information:

Drop-in an email to returns@postfold.com or you can call us at +91 92050 56175 Business hours: Monday to Saturday, from 10:00 to 18:00 IST

NOTE: All Postfold points have a validity of 1 year from the date of issue.

Privacy policy

Postfold.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http:postfold.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Postfold.com is a property of AA Brands Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at 1/9, Shantiniketan, Delhi- 110 021.

Note: The practices set forth in this Privacy policy are for “www.postfold.com” only. If you link or purchase our products from other websites, please review their privacy policies, which may be very different.

Information we collect:

Contact information

We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and ip address.

Payment and billing information

We might collect your billing name, billing address and payment method when you purchase a product. We never collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner PayU.

Information you post

We collect information you post in a public space on our website or on a third-party social media site belonging to Postfold.com.

Demographic information

We may collect demographic information about you, events you like, events you intend to participate in, products you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey.

Additional information

If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways:

We collect information directly from you

We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties

For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include public information made available by you like your name and email address.

Use of your personal information:

We might use your information for the following purposes.

To contact you

To confirm a purchase made by you on our website

To communicate promotional material to you

To respond to your requests or questions

To confirm your registration for an event or contest

To improve our products and services

To customize your experience with us

This could include displaying content based upon your preferences. We use information to look at site trends and customer interests.

We may use information provided by you to make our website and products better. We may combine this information with information we get about you from third parties.

We use information for security purposes.

We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us, we'll enroll you in our newsletter.

We use information to send you transactional communications

We might send you emails or SMS about your account or product purchase. We use information as otherwise permitted by law.

Sharing of information with third-parties:

We will share information with third parties who perform services on our behalf

We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We may share information if we think we have to in order to comply with the law or to protect ourselves

We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business

For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy.

We will tell you before we do this.

Email Opt-Out:

You can opt out of receiving our marketing emails

To stop receiving our promotional emails, please email unsubscribe@postfold.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Updates to this policy

This Privacy Policy was last updated on 16.10.2015. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

You unconditionally agree that using this website signifies your assent to Postfold.com's Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website. Any dispute over privacy is subject to this policy and our terms of Use, including limitations on damages. Postfold reserves the right to change the terms of use and this Privacy policy, at any time. Any changes in the policy will be posted and you are expected to know about it. Unless stated otherwise, our current Privacy policy applies to all information that we have about you and your account.

Terms and conditions

LAST REVISION: [25-09-2019]

Please read this terms of service agreement carefully. By using this website or ordering products from this website you agree to be bound by all of the terms and conditions of this agreement.

This Terms of Service Agreement (the "Agreement") governs your use of this website, www.postfold.com (the "Website"), AA Brands Private Limited ("Business Name") offer of products for purchase on this Website, or your purchase of products available on this Website. www.postfold.com is owned and operated By AA Brands Private Limited.

AA Brands Private Limited reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. AA Brands Private Limited will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. AA Brands Private Limited encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing the use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with AA Brands Private Limited for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.

1. Products

Terms of Offer. This Website offers for sale certain products (the "Products"). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.

2. Customer Solicitation

Unless you notify call center reps or direct AA Brands Private Limited reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations AA Brands Private Limited and its designated in house or third party call team(s).

3. Opt Out Procedure

We provide 3 easy ways to opt out of from future solicitations

You may use the opt out link found in any email solicitation that you may receive

You may also choose to opt out, via sending your email address to: info@postfold.com

You may send a written remove request to 589, Udyog Vihar Phase 5, Gurgaon, Haryana: 122008

Proprietary Rights. AA Brands Private Limited has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by AA Brands Private Limited. AA Brands Private Limited also has rights to all trademarks and trade dress and specific layouts of this webpage, including images.

Sales Tax. If you purchase any Products, you will be responsible for paying any applicable sales tax.

4. Website

Content; Intellectual Property; Third Party Links. In addition to making products available, This website also offers information and marketing materials. This website also offers information, Both directly and through indirect links to third-party websites, About nutritional and dietary supplements. AA Brands Private Limited does not always create the information offered on this website; instead the information is often gathered from other sources. to the extent that AA Brands Private Limited does create the content on this website, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. you acknowledge that your use of the content on this website is for personal, noncommercial use. any links to third-party websites are provided solely as a convenience to you. AA Brands Private Limited does not endorse the contents on any such third-party websites. AA Brands Private Limited is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. if you link to third-party websites, you do so at your own risk.

Use of website; [AA Brands Private Limited] is not responsible for any damages resulting from the use of this website by anyone. you will not use the website for illegal purposes. you will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the website by other users, (3) not resell material on the website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the website.

License. by using this website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the website in connection with your normal, noncommercial, use of the website. you may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from AA Brands Private Limited or the applicable third party (if third party content is at issue).

Posting. by posting, storing, or transmitting any content on the website, you hereby grant AA Brands Private Limited a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. AA Brands Private Limited does not have the ability to control the nature of the user-generated content offered through the website. you are solely responsible for your interactions with other users of the website and any content you post. AA Brands Private Limited is not liable for any damage or harm resulting from any posts by or interactions between users. AA Brands Private Limited reserves the right, but has no obligation, to monitor interactions between and among users of the website and to remove any content AA Brands Private Limited deems objectionable.

5. Disclaimer of Warranties

Your use of this website and/or products are at your sole risk. The website and products are offered on an "as is" and "as available" basis. AA Brands Private Limited expressly disclaims all warranties of any kind, whether expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the products or website content, or any reliance upon or use of the website content or products. ("products" include trial products.)

Without limiting the generality of the foregoing, AA Brands Private Limited makes no warranty:

That the information provided on this website is accurate, reliable, complete, or timely.

That the links to third-party websites are to information that is accurate, reliable, complete, or timely.

No advice or information, whether oral or written, obtained by you from this website will create any warranty not expressly stated herein.

As to the results that may be obtained from the use of the products or that defects in products will be corrected.

Regarding any products purchased or obtained through the website.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

6. Limitation of Liability

AA Brands Private Limited entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website.

AA Brands Private Limited will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.

7. Privacy

AA Brands Private Limited believes strongly in protecting user privacy and providing you with notice of muscleup nutrition 's use of data. Please refer to AA Brands Private Limited privacy policy, incorporated by reference herein, that is posted on the website.

8. Agreement to be Bound

By using this website or ordering products, you acknowledge that you have read and agree to be bound by this agreement and all terms and conditions on this website.

9. General

Force majeure. AA Brands Private Limited will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of god, war, terrorism, armed conflict, labor strike, lockout, or boycott.

Cessation of operation. AA Brands Private Limited may at any time, in its sole discretion and without advance notice to you, cease operation of the website and distribution of the products.

Entire agreement. this agreement comprises the entire agreement between you and [AA Brands Private Limited] and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of waiver. the failure of [AA Brands Private Limited] to exercise or enforce any right or provision of this agreement will not constitute a waiver of such right or provision. If any provision of this agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this agreement remain in full force and effect.

Governing law; jurisdiction. This website originates from Delhi, New Delhi.This agreement will be governed by the laws of the state of Delhi without regard to its conflict of law principles to the contrary. Neither you nor [AA Brands Private Limited] will commence or prosecute any suit, proceeding or claim to enforce the provisions of this agreement, to recover damages for breach of or default of this agreement, or otherwise arising under or by reason of this agreement, other than in courts located in the state of Delhi. by using this website or ordering products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this agreement. you hereby waive any right to trial by jury arising out of this agreement and any related documents.

Statute of limitation. you agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the website or products or this agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Waiver of class action rights. By entering into this agreement, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device. Any claims arising out of, relating to, or connection with this agreement must be asserted individually.

Termination. [AA Brands Private Limited] reserves the right to terminate your access to the website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this agreement. following termination, you will not be permitted to use the website and [AA Brands Private Limited] may, in its sole discretion and without advance notice to you, cancel any outstanding orders for products. If your access to the website is terminated, [AA Brands Private Limited] reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the website. this agreement will survive indefinitely unless and until [AA Brands Private Limited] chooses, in its sole discretion and without advance to you, to terminate it.

Domestic use. {AA Brands Private Limited] makes no representation that the website or products are appropriate or available for use in locations outside India. Users who access the website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment. you may not assign your rights and obligations under this agreement to anyone. [AA Brands Private Limited] may assign its rights and obligations under this agreement in its sole discretion and without advance notice to you.

By using this website or ordering products from this website you agree

To be bound by all of the terms and conditions of this agreement

Before placing the order

How can I search for items on the website?

Do you know what it is you are looking for? If yes type the product name or number into the search box at the top of every page and click on the magnifying glass. Or, you can browse through what's available, select a category from the drop downs and on the category pages like ‘Men’ you can select what you want and then narrow your search by:

  • Product type
  • Size
  • Click on ‘Return & Exchange’ on the menu bar
  • Colour
  • Range
  • Price range
  • Body Fit

Found what you want? Add it to your shopping bag and when you're done shopping, follow the instructions to complete your order.

I am not able to add a garment to the cart

We’re sorry, the garment might have gone out of stock while you were trying to place the order.

I am not able to find my size on the website

The selected garment might be out of stock in your size.

Can I get more information on a product?

We try to give as much information as we can about all our products. There's a description section on each product page which has the detailed information of the product and on the material and size. In case you need more information, you can reach out to our customer care team on support@postfold.com

Where can I find your size guide and care instructions?

We have our size guides available on most of our product pages. After selecting the product, you will find size guide at the bottom of the page. The care instructions of each product are mentioned in the description section.

How do I place an order?

Placing an order on our website is very easy, just follow these steps.

>Step 1

Click 'add to cart' to place the item you want to buy in your cart.

ad to cart

>Step 2

Once you have finished shopping, click on the bag icon, on the top right corner to view the items in your cart and to pay. If you're happy with the items in your bag, click 'Checkout'.

ad to cart

>Step 3

Enter your registered email address and delivery details. You can either checkout as a guest or create a new Postfold account in case you don’t have one. You will then be taken to the Review and Pay page.

>Step 4

Review and confirm the items in your order.

>Step 5

Apply your discount code or voucher if you have one in the below field.

ad to cart

>Step 6

Confirm your payment method.

>Step 7

Click 'Place order'.

ad to cart

>Step 8

Please make the payment for your order

>Step 9

Once the payment is successful. You will be redirected to order confirmation page.

An email confirmation will be sent to your registered email address to let you know your order details.

What currencies can I use to place an order?

We accept payments in INR from customers in India from other countries we accept payments in USD, GBP and Euro

I'm having trouble with your website, what should I do?

If you’re having trouble with the website, we’d suggest you try the following:

>Check your internet connection

>Delete your cookies

You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us. You can delete your cookies using ‘Tools’ or ‘History’ on your internet browser.

>Restart your browser

Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

>Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

>Contact Us

If you're still having problems, contact our Customer Care Team on support@postfold.com and please include:

  • As much detail as you can about the issue
  • Screen shots of any error messages you get
  • Which web browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
  • What you've done so far to try to resolve it

I'm having trouble entering an address on my account, what should I do?

You can add, remove and update your address details by logging into ‘My Account’ and clicking on ‘Address Book’.

Once selected, take the following steps:

>Add address

Click 'add new address' and fill out the required fields. In case your address is too long to fit on to one line, you can use the second line to fill in your full address details.

>Update address

Select the 'edit' icon in the top right-hand corner. Once selected, you'll be able to update your delivery information, contact number and set an address as your default.

Whenever you update or add an address, always remember to click 'Save address' so that the new details are ready for you next time you shop.

Do you have a mobile app that I can use to shop?

We currently do not have a mobile app, but you can access our website through your mobile phone.

Do I need to create an account to place an order?

You don’t necessarily need to create an account to place an order. You can checkout as a guest as well. However, we would request you to create an account as it will help you keep a track of your order, points and save your details for later.

I am not able to log in into your website. Password is saying invalid.

In case you don’t remember your password. You can reset your password by clicking on the forgot password. You will receive a link on your email ID. You can set the new password by clicking on the link.

How can I redeem my credit points?

You can redeem your credit points by following the below mentioned steps-

  • Log into your PostFold Account by using your registered email id and password
  • Select the garments you want to buy and add it to your cart
  • Click on the bag icon on the top-right corner to check your mini-cart, if everything seems fine, click on ‘Proceed to checkout’.
  • After checkout, you will be asked to review and confirm the payment.
  • You will find “Spend your points” section in the mid-section of the review and confirm page.
  • Check that box. A new box will come in that section with 0 written by default
  • Enter the number of points which you want to redeem in that box instead of zero and press enter. You can redeem a part of your points or all your points in one go
  • In case the amount payable is Rs 0 after using Postfold credit points, click on place order.
  • In case there is an additional amount payable over and above the credit used, you may select any payment option except COD as per your choice and make the payment to complete your order
During the order

I added a wrong size by mistake.

You can edit your cart by removing that product and add the required size of the product before proceeding for the checkout.

I have added few products in the cart but now am unable to proceed for the payment

We’re sorry you are experiencing an issue on our website. One of the reasons why you are facing this issue could be poor internet connection or the product has gone out of stock.

Why haven't I received an order confirmation email?

Check your spam mailbox of your email. If you can’t find our email in spam mailbox as well, your order might be in pending state because of a failed transaction. Our customer care team will reach out to you and help you with the payment link to process the payment.

Are my details safe when ordering?

Our customers privacy is of utmost importance to us. Your details are 100% safe with Postfold.

Can I use more than one promo code on my order?

You can use only one promo code at a time to make a purchase. You can however use your Postfold credit points along with the promo code to place your order.

Do you offer a wholesale discount for bulk buying?

We don’t offer a wholesale discount on bulk purchases. But for B2B orders you can reach out to our customer care team

Why I am not able to select COD mode of payment

In case you are redeeming your Postfold credit points, the COD mode gets automatically disabled.

After placing the order

How can I get in touch with your customer care team?

You can reach out to our customer care team on the chat facility on our website or email them on support@postfold.com. You can also contact our customer care team on +91-8860079207. Please keep your order number handy while contacting the team.

How do I return something to you?

For Registered Users:

  • Log in to your Postfold account
  • Go to your Account Profile page
  • Click on ‘Return & Exchange’ on the menu bar
  • Click ‘Request New Return/ Exchange’
  • Select the order you want to initiate the request for
  • Select the product(s) you want to return/exchange
  • Select the product(s) you want to return/exchange
  • Select the reason and add any images, if required
  • Select Product Delivery Status
  • Select Resolution Type
  • Give any additional information, if required
  • Please read the Return/Exchange Policy carefully and click agree
  • Submit your request
  • Post this, you will be taken to the Return/Exchange status page where you will be able to track your request(s) and chat with our support team.
  • You will also receive an email on your registered id confirming the request

For Guest Users:

Drop-in an email to returns@postfold.com or you can call us at +91 92050 56175. Business hours: Monday to Saturday, from 10 am to 6 pm

Please make sure you have the following information mentioned in your email -

  • Order number
  • Product name
  • Pick-up address
  • Contact details

Our team will get back to you within the next 24-48 business hours.

What happens if I'm not in when my order arrives?

When the delivery person will reach your address, he will call you. In case you are not available, you can ask one of the trusted person to receive the order. In case no one is available, you ask the delivery person to reschedule.

I've cancelled my order - when will my money be available again?

We initiate the refund against a cancelled order on the same day. It usually takes 5 – 6 working days for the amount to reflect in your account.

Can I return an item for an exchange instead of a refund?

You can exchange a garment you purchased for any other garment of your liking from the website. You will need to send the purchased garment to our team in the unused and unwashed condition; and returned with original packaging and tags in place. Items without tags and marks will not be accepted.

Once we have received your package, you can inform our customer care team regarding the garment you want to purchase, they will help with placing the order. In case, the selected item is of higher value than the returned garment you will have to pay a differential amount.

I’ve received a defected item, what should I do?

We are sorry you have received a defected item from us. As soon as you discover the defect, please contact our Customer Care team. Please keep the following handy-

  • The order number
  • The faulty item's name and number
  • A description of the fault (image optional)

I've received an incorrect item, what should I do?

We are sorry you have received an incorrect item from us. As soon as you discover the issue, please contact our Customer Care team. Please keep the following handy-

  • The order number
  • The incorrect item's name and number
  • Name of the original item which is missing from the order

I'm missing an item from my order, what should I do?

We are sorry you have received an incomplete order from us. As soon as you discover the issue, please contact our Customer Care team. Please keep the following handy-

  • The order number
  • The missing item's name

What should I do if my order hasn't been delivered yet?

Check the estimated delivery date on your order confirmation email. Kindly wait till the mentioned date for your order to arrive.

You can also track the status of your order online by logging into ‘My Account’ on our website. Your tracking link will be able to provide up to date information on the status of your order.

If your estimated delivery date has passed and you haven’t received your order, contact our Customer Care team.

Garment color is different from the website

Garment color can sometimes vary due to different screen resolutions or photography lights

Can I choose a specific time or day for my delivery?

Kindly get in touch with our customer care team regarding the specific time or day you need the delivery on. We will try our best to dispatch the garments accordingly.

Have you received my returned items?

You may contact our customer care team and they will help you with the tracking details of the reverse pickup.

What is your International Returns Policy?

We accept all international returns within 30 days of the delivery. You will need to courier the merchandise to our warehouse and we will refund the courier expense along with the amount of the returned merchandise.

I have got some credit points against the return of my previous order, now I am not able to see those points

You can view your Postfold credit points by logging into ‘My Account’ using your registered email id and password. You will find the available credit points in your account dashboard.

Can I return a garment I purchased online at your store or vice-a-versa?

Currently we don’t allow online purchases to be returned/exchanged at the store or store purchases be returned/exchanged online.

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