RETURNS & EXCHANGE
HOW TO INITIATE A RETURN/EXCHANGE REQUEST:
Drop-in an email to firstname.lastname@example.org or you can call us at +91 92050 56175.
Business hours: Monday to Saturday, from 10 am to 6 pm
Please make sure you have the following information mentioned on the email Order number / Email ID / Please do not accept any order if the seal is broken/unsealed at the time of delivery as such orders will not be accepted, if returned
Product name / Pick-up address/ Contact number Our team will get back to you within the next 24-48 business hours.
In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
In case of an exchange, the product received by you earlier is scheduled for a pick-up with our logistics partners. Meanwhile, the requested product is dispatched within 24 business hours from our warehouse.
Please Note: Any product(s) bought at a discount is not eligible for a return. However, we would be happy to exchange it for another product(s) or give Postfold points that you may redeem later. Face-masks are non-refundable/exchangeable. All Postfold points are valid for 1 year from the date of issue.